Cineplex appeals Competition Tribunal’s $38.9M fine over online booking fee

Cineplex has filed an appeal of a record $38.9-million fine for deceptive marketing practices imposed against it by the Competition Tribunal.

The company says it has filed a notice of appeal with the Federal Court of Appeal.

It also says that with the consent of the Competition Bureau it is bringing a motion to request a stay of the fine pending completion of the appeal. Cineplex says it has been granted an interim stay until the motion is heard by the Appeal Court.

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The penalty was part of a decision the tribunal issued in September that saw it side with the Competition Bureau, which accused Cineplex of misleading theatregoers by not immediately presenting them with the full price of a movie ticket when they bought seats online.

Cineplex began charging an $1.50 online booking fee in June 2022 to many customers not enrolled in its CineClub subscription and Scene Plus loyalty programs, which saw the fee waived and dropped to $1, respectively. It’s a practice known as drip pricing.

Cineplex has denied the accusations, saying moviegoers are promptly told about fees they may face and can avoid them all together by purchasing seats in-person at a theatre.